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Stockists FAQs

<span id="isPasted" style="color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.2783px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our products will be&#xA0;<span data-contrast="auto" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.2783px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">packed securely in a thermal cardboard box or polystyrene box which sits tightly inside an outer cardboard box.<span data-contrast="auto" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.2783px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0; We use recyclable paper for void fill. &#xA0;The majority of our packaging is&#xA0;<span data-contrast="auto" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.2783px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">widely recyclable.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.2783px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;

Our products will be packed securely in a thermal cardboard box or polystyrene box which sits tightly inside an outer cardboard box.  We use recyclable paper for void fill.  The majority of our packaging is widely recyclable.

How will my order arrive?

Orders and Deliveries

Orders

How is the freezer delivered?

Does the freezer come with any warranties?

Is there anything else I should know about the freezer?

Freezers

Do you offer credit to stockists?

What payment methods do you accept?

Payment

Stockist Information

What courier do you use?

How much is the delivery charge?

Can I pay for a specific delivery time?

Can I pay for a Saturday delivery?

Deliveries

What is the minimum amount I have to order?

Do you offer a Click and Collect Service?

Can I amend or cancel my order once it has been processed?

When will my order arrive?

How much fits in a box?

What is Natural Instinct raw food?

What ingredients do you use in your recipes?

Is it more expensive to feed Natural Instinct?

Is it safe for my dog to eat bones?

What is the bone content in Natural Instinct raw pet food?

Why do you not include offal in all your recipes?

Do you have 80:10:10 recipes?

Do I need to add supplements or other food to Natural Instinct raw pet food?

Can I feed my pet pasta or rice with Natural Instinct pet food?

All About Raw

What are your tubs made from?

Why do we use polystyrene boxes for shipping our products?

Are the outer cardboard box and the sleeves recyclable?

Are you reviewing packaging alternatives?

Packaging

How do I make the transition?

Can I change to raw food immediately?

Once the transition is made can I feed kibble with raw ongoing?

When can I introduce recreational bones to my dog's diet?

Can my dog have any of Natural Instinct's treats during the transition?

My dog seems hungrier on the raw diet then they did before, what can I do?

Fussy Feline? We can help!

Transition to Raw

Will my order arrive frozen?

How should I store Natural Instinct frozen raw pet food?

How should I defrost Natural Instinct raw pet food?

How should I store Natural Instinct treats?

Can I feed treats frozen or should they be defrosted?

How long will Natural Instinct raw pet food and treats last?

Storing & Defrosting

Where will I find the best before date and batch number?

How should I handle Natural Instinct raw pet food?

What Regulations do you follow?

Do I need to cook Natural Instinct raw pet food before feeding to my pet?

What if my pet doesn’t eat all of the food at their mealtime?

Preparation & Safety

Food Storage, Preparation and Safety

How will my order arrive?Updated 5 days ago