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Stockists FAQs

<p id="isPasted" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.2783px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0.5rem 0px 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will confirm the delivery date for your new freezer which will normally be on Monday to Friday between the hours of 8am and 6pm. You can always guide us on a suitable delivery date if you cannot accept delivery on the proposed delivery date.<p style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.2783px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0.5rem 0px 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We strongly recommend that you plug the freezer in as soon as possible after delivery and allow it to sit for 24 hours to ensure it is in full working order before loading any food into it.<p style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.2783px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0.5rem 0px 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you do have any issues, please contact us immediately on <a href="mailto:stockists@naturalinstinct.com">stockists@naturalinstinct.com</a> or 01276 303555.<p id="isPasted" style="box-sizing: border-box; color: rgb(55, 55, 52); font-family: proxima-nova, sans-serif; font-size: 16.2783px; font-weight: 400; letter-spacing: normal; line-height: 1.63; margin: 0.5rem 0px 0px; padding: 0px; text-align: left; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note: If for any reason you are unable to take delivery of the unit after it has been despatched, you will incur an aborted delivery charge which may be invoiced by us or the courier.

We will confirm the delivery date for your new freezer which will normally be on Monday to Friday between the hours of 8am and 6pm. You can always guide us on a suitable delivery date if you cannot accept delivery on the proposed delivery date. We st

How is the freezer delivered?

Stockist Information

Freezers

Does the freezer come with any warranties?

Is there anything else I should know about the freezer?

Do you offer credit to stockists?

What payment methods do you accept?

Payment

What courier do you use?

How much is the delivery charge?

Can I pay for a specific delivery time?

Can I pay for a Saturday delivery?

Deliveries

What is the minimum amount I have to order?

Do you offer a Click and Collect Service?

Can I amend or cancel my order once it has been processed?

When will my order arrive?

How will my order arrive?

How much fits in a box?

Orders

Orders and Deliveries

What is Natural Instinct raw food?

What ingredients do you use in your recipes?

Is it more expensive to feed Natural Instinct?

Is it safe for my dog to eat bones?

What is the bone content in Natural Instinct raw pet food?

Why do you not include offal in all your recipes?

Do you have 80:10:10 recipes?

Do I need to add supplements or other food to Natural Instinct raw pet food?

Can I feed my pet pasta or rice with Natural Instinct pet food?

All About Raw

What are your tubs made from?

Why do we use polystyrene boxes for shipping our products?

Are the outer cardboard box and the sleeves recyclable?

Are you reviewing packaging alternatives?

Packaging

How do I make the transition?

Can I change to raw food immediately?

Once the transition is made can I feed kibble with raw ongoing?

When can I introduce recreational bones to my dog's diet?

Can my dog have any of Natural Instinct's treats during the transition?

My dog seems hungrier on the raw diet then they did before, what can I do?

Fussy Feline? We can help!

Transition to Raw

Will my order arrive frozen?

How should I store Natural Instinct frozen raw pet food?

How should I defrost Natural Instinct raw pet food?

How should I store Natural Instinct treats?

Can I feed treats frozen or should they be defrosted?

How long will Natural Instinct raw pet food and treats last?

Storing & Defrosting

Where will I find the best before date and batch number?

How should I handle Natural Instinct raw pet food?

What Regulations do you follow?

Do I need to cook Natural Instinct raw pet food before feeding to my pet?

What if my pet doesn’t eat all of the food at their mealtime?

Preparation & Safety

Food Storage, Preparation and Safety

How is the freezer delivered?Updated 3 months ago